Integration Help is a Call Away

Imagine a world where certified technical interoperability engineers were available to guide you through integration projects.

What if you could dial a friend to troubleshoot or test an integration?

Find the answers to your integration services needs at Zen.

Try A 15-Minute Q&A Session

Schedule a time to speak with our engineers about your integration issue.

Types of Service Desk Assistance

Mirth® Connect Certified Engineering Support

Certified engineers ready to help you build and configure Mirth® Connect Channels.

Integration Engine Optimization

Root Cause Analysis and mitigation for system performance issues with Mirth® Connect, PostgreSQL,HL7, IHE and API/FHIR deployments.

CCD/CCDA Spec Interpretation, Validation, and Parsing

Parsing or generating CCD / CCDAs? Tap into Zen’s CCDA and XML expertise.

Engineering Review, Training, and Troubleshooting

On-demand experts ready to assist with diagnosing, correcting, and providing second opinions on interface development and design.

NHIN CONNECT and XCA Connections Support

Working with complicated patient discovery, query, and retrieve protocols? Zen’s certified engineers are standing by.

Sequoia Project Onboarding, Troubleshooting, and Maintenance Programs

Onboarding with Carequality and eHealth Exchange initiatives? The Zen team can walk you through the testing and certification process, even for the more challenging federal partners (DOD, SSA, VA).

SAML Configuration and Best Practices

Zen knowns SAML. Let Zen assist with creating and modifying SAML assertions related to healthcare interfaces and /or SSO initiatives.  We’ve even built tools that drop into Mirth® Connect channels to make it easier.

Database Report Writing & Visualization

Let us help you query and interpret data for those critical, but unanswered business questions. Zen has database query and Tableau expertise ready to assist your organization.

Secure Internet Transport Protocol Support


Troubleshoot packet capture and SSL handshake.

Customize Your Service Desk Engagement


Speak with an interoperability specialist at 949-396-0361.

Zen Service Desk – At Your Service!


Our white-glove integration services approach is fueled by our commitment to access, expertise, and accountability.

Phone Support:  Reach our service desk engineers via phone to talk through complex situations.

Email Support:  Use the convenience of email to submit an inquiry to the team.

Ticket Submission:  Easily document the details of your situation and get into the engineer service queue quickly.

Resolution Tracking:  Monitor progress and ticketing status directly from our full-service client portal.

Let’s Discuss Your Integration Service Needs

Try A 15-Minute Service Experience for Free!

Customize a Support Service for Your Organization

Zen Healthcare IT Case Study


Download Full Case Study PDF


Enter your name and email to instantly access the case study.